1.      Such RTSAs as are desirous of transacting through IRCTC should write to IRCTC along with Zonal Railways letter already
available with RTSA's confirming that the party is an authorized RTSA. After confirming that the party is an authorized
RTSA, IRCTC may enter into a formal agreement with the RTSA. The agreement will include acceptance of the terms &
conditions for using IRCTC's website for booking tickets. RTSAs will pay a onetime fee of Rs. 10,000/-(only through demand
draft in favour of IRCTC Payable at New Delhi only) to IRCTC of which Rs. 5000/- will be refundable if RTSA voluntarily
withdraws from the arrangement with IRCTC.

2.   All such RTSAs will be required to purchase a class 3 personal digital certificate from any Indian Certifying Authority for their
authorized user (only one authorized user will be permitted), the details of which will be provided by them to IRCTC.

3.   When an RTSA user logs in, IRCTC application will authenticate the digital certificate, and if authenticated, will allow him to
book without applying any restriction on the number of tickets to be booked.Click Here for the Licensed CAs in India.

4.    The RTSA user will book the ticket as per the normal flow, and will give the shipping address desired by the end customer
(one of the passengers on the ticket) in case of I-ticket or the identity card details of any traveler in case of E-ticket. I ticket
will be delivered to the delivery address desired by the customer and given by the RTSA while booking of the ticket. RTSA
should issue receipt for money taken by him from customer on his own printed stationery. This receipt should be preserved
by the customer to claim refund from RTSA, if it becomes necessary.

5.    Payment by the Agent to IRCTC for booking tickets on line will be made online through direct debit using Internet Banking
, cash cards and payment gateway for credit cards/debit cards options .Agents are permitted to book tickets through any
credit card issued by MASTER/VISA/AMEX.Agents to ensure that they are using valid and correct credit cards and IRCTC
shall not be responsible for any dispute or action taken by any bank in this regard.Agents in their own interest to check with
their issuing bank that they are using valid credit card.In case of any chargeback, apart from any other action, their user-id
shall be deactivated.

6.   For tickets cancelled through the counters, the refunds will be credited back to the account used for online booking. The
RTSA will be responsible for refunds to customers. The cancellation ticket issued to the passenger from counter shall be
used by the passenger to claim refund from RTSA. In case of proved misconduct in this regard, the minimum punishment
will be termination of his authorization for Internet booking.

7.   For cases where the tickets were surrendered at stations after the cancellation timings and TDR obtained, the users will
have to apply to IRCTC along with Ticket Deposit Receipt (TDR).IRCTC in turn will take up the matter with the Zonal
Railways concerned.

8.   On expiry of the validity of recognition of RTSA's by Railways, the access provided to such RTSAs would be deactivated by
IRCTC unless renewed by Railways and conveyed to IRCTC.

9.   IRCTC service charges for I-tickets booked by RTSA’s shall be the same as for other customers. IRCTC service charges for
e-tickets booked by the RTSA’s shall be as follows:
IRCTC levies a service charge of Rs.10/- per e-ticket in case of sleeper class(SL) and Second sitting(2S)
and Rs.20/-per e-ticket in case of all other classes(1AC,2AC,3AC,CC,3E,FC) irespective of the number of passengers booked on an e-ticket

10.   RTSA’s shall realize following amounts from passengers in addition to IRCTC’s service charge:
i.In case of Second / Sleeper Class: Rs. 10/- per ticket.
ii.In case of other than Sleeper Class: Rs. 20/- per ticket.

11. [B entities RTSA's shall not be eligible for membership of the Scheme for Frequent Travelers. Individual members,
of the scheme shall not be able to accrue any reward points if they purchase tickets thru RTSAs. 

12. For all queries please contact at following address / telephone / e-mail.

     All the above may please be sent at following address:

    
The User ID & password shall be informed through e-mail id provided in Registration Form.